By booking an appointment or using our services, you agree to comply with and be bound by the following terms and conditions. Please review them carefully.
1. Appointments
Booking: Appointments can be booked online, over the phone, or in person.
Punctuality: Please arrive at least 5 minutes before your scheduled appointment to ensure you receive the full duration of your service.
Late Arrivals: If you arrive late, your session may be shortened to accommodate the next client. Full payment will still be required.
2. Health and Safety
Health Conditions: Please inform us of any medical conditions, allergies, or injuries prior to your treatment. This information is crucial for your safety and the effectiveness of the treatment.
Hygiene: We maintain the highest standards of hygiene and cleanliness. Clients are expected to adhere to basic hygiene standards.
3. Payments
Payment Methods: We accept payment by cash or bank transfer.
Deposits: A deposit may be required for certain bookings, especially for group appointments or special packages.
4. Gift Vouchers
Validity: Gift vouchers are valid for 12 months from the date of purchase.
Non-Transferable: Vouchers are non-transferable and cannot be exchanged for cash.
5. Liability
Personal Belongings: We are not responsible for the loss or damage of personal belongings.
Treatment Outcomes: While we strive to provide the best possible service, individual results may vary. We do not guarantee specific outcomes.
6. Data Protection
We respect your privacy and are committed to protecting your personal data. Your information will not be shared with third parties without your consent. Please see our Privacy Policy for more information.
7. Changes to Terms
We reserve the right to modify these terms and conditions at any time. Changes will be posted on our website and will take effect immediately.
1. Cancellation by Client
Cancellations must be made at least 24 hours before the scheduled appointment time. No-shows and cancellations made within 24 hours of the appointment will be required to pay a 50% deposit for their next appointment.
2. Cancellation by Wellbeing Pod
In the event that we need to cancel your appointment due to unforeseen circumstances, we will notify you as soon as possible and offer to reschedule.
3. Rescheduling
Rescheduling requests must be made at least 24 hours before the appointment. We will do our best to accommodate your new preferred time.